Milo+ — Terms & Conditions Last updated: 6 March 2026 1. About These Terms These Terms and Conditions ("Terms") govern your use of the Milo+ website and mobile application ("Service"), operated by Jacob Buckley Orsborn-Smith (trading as Milo+). By creating an account or using the Service, you agree to these Terms in full. Please read these Terms carefully before using Milo+. If you do not agree, you must not use our Service. 2. Who We Are Milo+ is operated by Jacob Buckley Orsborn-Smith (trading as Milo+), an individual trading under English law. For any queries, contact us at support@meetmilo.app. 3. Eligibility You may use Milo+ only if you are: • Aged 18 or over, or have the consent of a parent or guardian; • Capable of forming a legally binding contract; and • Not prohibited from using the Service under the laws of your jurisdiction. 4. Free Trial We offer a 7-day free trial to new subscribers. During this period, you will not be charged. Your subscription will automatically continue at £7.99/month at the end of the trial unless you cancel before day 8. You can cancel at any time via your account settings or by contacting us. Cancellation stops future billing but does not entitle you to a refund for any period already paid. 5. Subscription & Billing Milo+ is a subscription service billed at £7.99 per month after the free trial ends. Payments are processed securely by Stripe. We do not store your card details — all payment information is held by Stripe in accordance with their own terms and PCI-DSS compliance standards. Prices may change. We will give you at least 30 days' notice before any price increase takes effect, and you may cancel before the new price applies. 6. Your Account You are responsible for keeping your login credentials secure. You must notify us immediately if you suspect unauthorised access to your account. We are not liable for any loss resulting from your failure to keep your credentials confidential. 7. Acceptable Use You agree not to: • Use the Service for any unlawful purpose; • Attempt to reverse engineer, scrape, or copy any part of the Service; • Share your account with others or resell access to the Service; • Upload or transmit harmful, offensive, or misleading content; • Attempt to gain unauthorised access to our systems. 8. Health Disclaimer Milo+ provides general fitness and nutrition information for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting any new diet or exercise programme, particularly if you have an existing medical condition. We accept no liability for any injury, illness, or adverse health outcome arising from following plans generated by the Service. 9. Intellectual Property All content on Milo+, including but not limited to the app design, generated plans, recipes, and branding, is owned by or licensed to us. You may not reproduce or distribute any part of the Service without our prior written consent. 10. Limitation of Liability To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of Milo+. Our total liability to you in any 12-month period shall not exceed the total amount you have paid us during that period. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. 11. Termination We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these Terms. You may also delete your account at any time by contacting us. 12. Changes to These Terms We may update these Terms from time to time. We will notify you of material changes by email or via the app. Continued use of the Service after changes take effect constitutes acceptance of the new Terms. 13. Governing Law These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 14. Contact If you have any questions about these Terms, please contact us at: support@meetmilo.app